Delivery Information
Everything you need to know about shipping, delivery times and getting your Fenn jewellery to you.
UK Delivery
Getting your favourite Fenn pieces delivered couldn't be easier. Choose the delivery option that works best for you.
Standard Delivery
Enjoy complimentary standard delivery on all UK orders.
Delivered using Royal Mail.
Express Delivery
Need your jewellery sooner? Select Express Delivery at checkout.
Sent using Royal Mail Special Delivery.
Express delivery applies to orders placed before 1pm on working days. Orders placed after this time, or on weekends and bank holidays, may not be dispatched until the following working day.
International Delivery
We ship to many international destinations, including countries within the European Union. Available delivery options and charges are shown at checkout.
International Shipping Methods
International orders are sent using Royal Mail DDP (Delivered Duty Paid) where possible.
Where this service is unavailable, orders may be sent using DHL Economy or DHL Express.
Delivery times and shipping costs depend on your destination, order weight and selected delivery method.
Customs, Duties & Taxes
Orders shipped to the European Union and other international destinations may be subject to VAT, customs duties, import taxes and carrier handling fees.
Where available, these charges will be calculated and displayed at checkout before you complete your purchase.
If duties and taxes are not collected at checkout, you may be required to pay them before or upon delivery.
If checkout confirms that duties and taxes are prepaid, you should not be asked to pay additional import charges upon delivery. Otherwise, any applicable import charges are the customer's responsibility unless stated otherwise.
Customs charges are determined by the relevant authorities and carriers. Customs processing may also affect delivery times.
If your destination is not available at checkout, we may not currently offer delivery to your location. Please contact us if you have any questions.
Processing & Tracking
Here's what happens once you've placed your order with Fenn.
Order Processing
Unless otherwise stated, orders are processed within 2 working days, excluding bank holidays.
Dispatch
Orders placed after 1pm, or during weekends and holidays, may begin processing on the next working day.
Order Tracking
Once dispatched, we'll email your shipping confirmation with tracking details where available. Tracking may take a little time to update.
Delivery times are estimates rather than guarantees and begin once your order has shipped. Delays may occur due to weather, carrier disruptions or circumstances outside our control.
Important Delivery Information
A few things to keep in mind before and after placing your order.
Delivery Addresses
Please double-check your delivery address before completing checkout.
If you notice an error, contact us as soon as possible. We may be able to update your details before dispatch.
Changes & Cancellations
Need to change or cancel your order? Please contact us as soon as possible.
Changes may be possible before dispatch, but once your order is in transit, we're unable to modify it.
Where a refund is due, it will be processed promptly to your original payment method where possible.
Lost or Delayed Parcels
If your delivery is taking longer than expected, please get in touch.
We'll help investigate the delay with the carrier and advise on the next steps.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
We'll help you resolve the issue and arrange the appropriate next steps.
Questions About Delivery?
If you have any questions about shipping, tracking or an existing order, our team is here to help.
Contact Us