Frequently Asked Questions

Browse our collection, choose your favourite piece and add it to your bag. Follow the checkout steps to enter your delivery details and complete your purchase.

If you need to make a change, contact our team as soon as possible and include your order number. We'll let you know whether your order can still be amended or cancelled. Changes may not be possible once an order has been processed or dispatched.

The payment methods currently available will be shown at checkout. You can review the options there before completing your order.

Delivery times depend on the shipping method selected and your delivery address. Please check the delivery information on our website and at checkout for the latest estimates.

Available delivery options and costs are displayed at checkout once you enter your delivery address. Standard UK delivery is free of charge for all orders. Express UK delivery is £4.95.

If tracking is available for your chosen delivery method, the relevant tracking details will be shared once your order has been dispatched.

First, check your order confirmation and any tracking details provided. If your order is later than expected, contact our team at contact@fennjewellery.com with your order number so we can help.

Materials can vary by design but this is a stainless steel jewellery collection so every piece features 316L stainless steel which is waterproof. Please check the individual product page for the materials and details of the specific piece you're interested in.

To help keep your jewellery looking its best, avoid contact with water, perfumes, lotions and household chemicals. Remove your jewellery before showering, swimming or exercising, and store it somewhere clean and dry when you're not wearing it. Check the care guidance for your specific piece where available.

Our pieces are designed to be worn and lived in, so they are ideal for everyday wear, but how they hold up will depend on the design, materials and how they're cared for. Following the care advice will help you get the most from your jewellery.

Sensitivity can vary from person to person. Check the materials listed on the product page before ordering, and contact us if you need more information about a particular piece. We are proud to confirm that all of our jewellery is free of all known jewellery allergens, making it suitable for wear even for those who experience common metal allergies.

Engraving is available on selected pieces only. Look for the engraving option on the product page or visit our engraving guide to explore eligible styles.

Engraving is complimentary on eligible jewellery. The available options will be shown on the relevant product page.

Please allow up to 3 working days for engraved jewellery to be prepared and dispatched. Delivery time applies after dispatch.

As engraved jewellery is personalised, it cannot normally be returned or exchanged if you change your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described. Please check our returns policy for full details.

Please refer to our returns policy for the current return window, eligibility requirements and instructions. Personalised items may be subject to different conditions, except where your statutory rights apply.

We're sorry if something isn't right. Contact our team with your order number and a description of the issue. Including clear photos can help us understand what's happened and advise on the next steps.

Once your return has been received and checked, any approved refund will be processed in line with our returns policy. The time it takes to appear in your account may depend on your payment provider.